Returns and Refunds Policy

We send orders into production as soon as possible to avoid delays. Because most of our products are made to order, cancellations and refunds are handled according to the timeframes set out below.

Cancellation and Refund Timeframes

Timeframe	Refund
Within 24 hours of purchase	Full refund (100%), no questions asked.
Between 24 and 48 hours after purchase	80% refund. The order may have entered production, so a 20% processing fee applies.
After 48 hours or once production has started	Cancellations and refunds are not accepted. After delivery, returns are only accepted in approved cases of manufacturing defects or incorrect or damaged products.

Temporary Delivery Guarantee

During periods of high demand, such as sports seasons, special promotions, or international events, we offer additional protection for certain orders.

If your order has not been delivered within 45 calendar days from the purchase date, you can contact us to request a full refund or a new shipment, provided that the official tracking information shows no recent movement or clear progress in delivery.

This guarantee applies only to orders that remain undelivered and whose tracking is absent, inactive, or clearly stopped.

Orders whose tracking shows recent movement, customs clearance, arrival in the destination country, delivery to the local carrier, "out for delivery" status, or a delivery attempt will not be eligible as long as there is recent activity in the tracking.

Orders marked as delivered by the carrier are not eligible for this non-delivery guarantee.

In some cases, an order may receive an updated or replaced tracking number before final delivery. If this happens, the most recent official tracking number will be used to continue tracking the order.

Final Sale After Delivery

Once the order has been delivered, the sale is considered final, except when the product has a manufacturing defect or the received item is incorrect or arrived damaged.

We do not accept returns, exchanges, refunds, or chargeback claims after delivery due to a change of mind, team selection, game results, event results, delivery time once the package has been delivered, size or fit issues, or any other personal preference.

Customized Products

Orders with name and number customization are not refundable after 24 hours, as they are made exclusively for each customer and cannot be resold.

Defective or Incorrect Products

Check your order immediately after receiving it.

If the product has a manufacturing defect, arrives damaged, or you receive an incorrect item, contact us as soon as possible with your order number and clear photos of the problem.

We will evaluate the case and, if the claim is approved, we may offer a replacement or a refund.

Important Information About Sizes

Our products are made to order, and we offer a detailed size guide on every product page.

For this reason, we do not accept returns, exchanges, or refunds for issues related to size or fit.

We recommend carefully reviewing the size guide before making your purchase.

How to Report an Eligible Issue

Contact our customer service team with your order number.
Include clear photos or videos showing the manufacturing defect, damage, or incorrect item.
Wait for our approval and return instructions before sending any product.
Items sent without prior authorization will not be accepted.

Products That Cannot Be Returned

Products delivered correctly and without manufacturing defects.
Customized products after the first 24 hours.
Products with size or fit issues.
Products returned due to a change of mind.
Products related to team changes, game results, or events.
Products returned due to delivery time after they have been delivered.
Products without their original tags or packaging.
Products that have been used, washed, modified, or damaged by the customer.
Gift cards.

Refund Processing

Approved refunds will be issued using the same payment method used during purchase, normally within 10 business days.

Your bank or card provider may need additional time to process and reflect the refund in your account.

If more than 15 business days have passed since the refund was approved and you still have not received it, contact our customer service team.

This policy does not limit any mandatory rights that may apply to the consumer under applicable law.

Do You Have Any Questions?

If you have any questions about cancellations, returns, or refunds, you can contact our customer service team. We will be happy to help you.

Refund Policy