Prime Jersey / FAQ - Frequently Asked Questions

TO BETTER SERVE YOU, WE’VE ANSWERED SOME OF OUR CUSTOMERS’ MOST COMMON QUESTIONS

How do we protect our customers?

At Prime Jersey, your security is our top priority. We use advanced data encryption technology (TLS) to protect all information during browsing and checkout.

Your financial data is fully confidential and secure, ensuring a safe experience from start to finish.

How can I track my order?

It’s simple! Just go to the homepage of our website and click on the "Tracking" option.

There, you’ll find all the updated information to monitor your order in real time.

How does payment security work?

All payments are processed securely through Stripe Payments, one of the most trusted platforms in the world.

In addition, we offer a 100% money-back guarantee if:

• The product arrives defective

• The product arrives damaged

• The order is not delivered

Your payment is always protected.

What is the delivery time?

The average delivery time is 8 to 15 business days after shipping.

We work with direct shipping from the manufacturer to ensure better pricing and product quality.

Important:
The maximum guaranteed delivery time is 60 business days. If your order does not arrive within this period, we will issue a full refund with no hassle.

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Where do the products come from?

We work with carefully selected suppliers from the United States, Europe, and Asia, ensuring quality and authenticity.

Can I pay in installments?

Yes! We accept credit card payments, and installment options are available directly at checkout.

Is there a warranty?

Yes! You have up to 7 days after receiving your product to request an exchange or refund in case of manufacturing defects.

We stand behind the quality of our products and your satisfaction.

What if my order is delayed?

No worries! All orders are monitored daily.

If, for any unexpected reason, your order is not delivered within 60 business days, we will issue a full refund according to our policy.

Can I be taxed at European customs?

So far, we have not experienced issues with European customs fees.

However, if it does happen, please contact us immediately. Our team will guide you through the process.