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At PrimeJersey, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
🔄 Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in perfect condition
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The item must be in its original packaging
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Proof of purchase is required
Items that show signs of use, damage, or alteration will not be accepted.
💳 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be issued to your original payment method
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Please allow 5 to 10 business days for the amount to appear in your account, depending on your bank or payment provider
Shipping costs are non-refundable.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
❌ Non-Refundable Items
The following items are not eligible for refunds:
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Personalized or custom products
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Final sale items
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Gift cards
📬 Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide photos of the product and packaging. We will resolve the issue as quickly as possible.
📧 Contact
If you have any questions about returns or refunds, please contact us at:
📩 soporte@primejersey.com
